33ad Privacy Policy: How We Handle Your Information
At 33ad, we are direct about what data we collect, why we collect it, and how you can review or update it through your account. This policy covers every interaction you have with us — from account creation and wallet activity using Nagad or Rocket to support requests — and your access to these services depends on your local law and eligible regions.
Account data transparency
Nagad and Rocket wallet context
Right to review and correct
Support contact routes
POLICY DETAILS
What We Collect and Why
We collect the information you provide when you open an account: your name, contact details, and the mobile wallet details you use for transactions — including Nagad and Rocket where those rails are active on your account. We also collect device and session data such as your browser type, IP address, and pages visited, which helps us keep your account secure and functional across mobile and desktop. Transaction records are retained as part of your account history and are accessible from your account dashboard. We do not sell your personal data to third parties. Data shared with payment processors like Nagad and Rocket is limited strictly to what those services need to complete a transaction. Cookies and similar technologies track session state and preference data; you can manage these through your browser settings, though disabling them may affect how parts of the site work. Retention periods follow the requirements of applicable law in the jurisdictions where 33ad operates. Where local law or eligible-region rules affect what data we may hold or how long we hold it, those rules apply. If you have questions about a specific data point in your account, our support routes are listed in the contact section below.
Nagad
Nagad wallet details are shared only with Nagad's processing layer to complete your deposit or withdrawal. We do not store full wallet credentials on our servers.
Rocket
Rocket payment data is passed to the Rocket processing service under the same restricted-share rule. Your account record shows the transaction reference, not the full wallet number.
bKash
Where bKash is active on your account, the same limited-share policy applies. Transaction references appear in your account history for your own review.
Session Data
Browser and device session data is used for security checks and to keep your login state stable across pages. It is not used for profiling or sold to advertisers.
POLICY SCOPE
Where This Policy Applies
This policy applies to your 33ad account and the services reachable through it. It does not cover third-party sites linked from our pages, and it does not govern how payment processors such as Nagad or Rocket handle data on their own platforms. Understanding the boundary matters — here is what falls inside and outside our policy.
Account Access
Login sessions, account settings, and profile data you enter are fully within this policy. We control how that data is stored, who can access it internally, and how long we keep it.
Transactions
Payment instructions you submit through your account are covered here up to the point they reach the payment processor. Once data passes to Nagad, Rocket, or bKash, their own privacy policies govern it.
Site Content
Your browsing behaviour on 33ad pages — which sections you visit, how long you stay — is covered by this policy and managed through our cookie and analytics layer.
Third-Party Services
External links, game providers, and any service that opens in a separate window or domain fall outside this policy. We cannot make representations about data practices we do not control.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical options for managing your data, and most of them start inside your account. From the account settings page, you can review the profile information we hold, correct details that are out of date, and check the transaction history tied to your wallet activity. If something looks wrong — a name spelling, a contact number, or a payment record — the account settings fields are where you make the change directly. For data you cannot edit yourself, such as transaction logs or identity verification records, you can raise a request through our support route and we will tell you what can be amended and what must be retained under applicable rules. Availability of specific data rights depends on your local law and the eligible region under which your account operates. We aim to respond to data queries through the same support channel we use for account help.
Review Your Records
Open the account settings page to see the profile data, contact details, and transaction history we hold. Most of your data is visible there without needing to contact support.
Correct Account Details
Edit your name, phone number, or email directly in account settings. Changes take effect on save. If a field is locked, contact support with the correction and the reason.
Raise a Data Question
If you want to know specifically what data we hold or why a record exists, reach out through our published support route. We will respond with what we can share under applicable rules.
Request Account Support
For account-level data issues that go beyond a profile edit — such as a query about retention or a wallet record — our support team handles those through the same contact paths listed on this page.
CONTACT ROUTES
How to Reach Us About This Policy
If you have a privacy question that your account settings cannot answer, these are the contact routes we keep available. Use the channel that fits your query — live chat for quick account questions, email for anything that needs a written record.
Live Chat
Start a chat from the help icon on any page inside your account. State your query and your account email so we can pull up your record without back-and-forth.
Email Support
Send a message through the contact form in your account dashboard for privacy queries that need a written response. Use this route for data correction or retention requests.
Account Help Page
The account help section lists common privacy and data questions with direct answers. Check there first — many queries about transaction records and cookie settings are answered without needing to contact us.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
We apply technical and process controls to keep your account data secure. Here is a plain account of how the main data areas are handled.
Cookies and Tracking
We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You manage cookie preferences through your browser. Opting out of analytics cookies does not affect your account access.
Account Security
Account access is protected by password and session controls. If we detect an unusual login pattern, we flag it. You can review active sessions from your account security settings and end any you do not recognise.
Data Retention
We keep account and transaction data for as long as required by the rules of the jurisdictions where 33ad operates. When data is no longer needed and retention rules allow deletion, we remove it from active systems.
Policy Updates
When this policy changes in a way that affects your rights or how we use your data, we post a notice in your account dashboard. Continued use after the notice period means you have seen the update.
POLICY QUESTIONS
Common Questions About Your Privacy
Does 33ad share my data with payment processors like Nagad or Rocket?
Yes, but only the data needed to process a specific transaction. When you submit a payment through Nagad or Rocket, we pass the minimum required details to complete it. We do not share browsing history or profile data with those processors.
How do I see what personal data 33ad holds about me?
Open your account settings page — most of your profile data, contact details, and transaction history are visible there. For data that does not appear in settings, send a request through the contact form and we will tell you what we can share under applicable rules.
Can I correct wrong information in my 33ad account?
Yes. Most fields — name, email, phone number — are editable directly in account settings. For locked fields such as identity verification records, contact support with the correct information and we will review what can be amended.
How long does 33ad keep my account data?
Retention periods depend on the applicable rules in the jurisdictions where your account operates. Transaction records are typically held for the period required by financial compliance rules. When data is no longer needed and rules allow, we remove it.
Does 33ad use cookies, and can I turn them off?
We use session cookies to keep you logged in and analytics cookies to improve the site. You can turn off analytics cookies through your browser settings. Session cookies are needed for your account to work, so disabling them will affect your login experience.
What should I do if I think my account data has been accessed without my permission?
Go to account security settings and check active sessions — you can end any session you do not recognise. Then contact us through live chat or the email support route so we can investigate. Do not share your password with us or anyone else when doing this.
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